Our Approach

Orion Business Solutions' offering is centred on maximising the effectiveness of the 'engine' of the business which services clients and creates the opportunity to deliver competitive advantage through exceptional customer service, at the right cost.  This is achieved by focussing on all aspects of people, process and technology, wrapped in a truly customer centric culture.

Employees are the customers’ window into the organisation and based on that interaction, they will judge whether they trust the company (or not) and whether they will continue to do business with them.

We also believe that there is a direct correlation between the way people are managed, the way they then feel about the organisation and their ability to apply this in their work. It is far better to have all employees galvanised and driving forward together to achieve business goals, than dragging them along behind, kicking and screaming!

We believe that if an organisation focuses on a healthy combination of an Operations Management approach coupled with a Customer Service culture and a strong people strategy, they can achieve a level of success which differentiates them from their competitors. Whether you need to revisit your operating model to enhance customer alignment or you are looking to improve the overall effectiveness and efficiency of your processes, we can help.

Equally, if you are seeking to refocus the customer and people orientation of your organisation and enhance the customer service culture and optimise the performance of your people, this is an area in which we have significant experience.