Operations Management Consulting

“It is not necessary to change.  Survival is not mandatory”  W Edwards Deming

We have extensive experience in operations management across a wide range of industries and disciplines.  Whether you are looking to review and realign your operating model at an organisation level, at a departmental level or around a single process, we can help.

Many organisations, both small and large, endure resource hungry, error stricken or slow processes and look to technology solutions to help.  They overlook the need to first seek out a new way to perform the task which can then be supported by technology solutions and more effective resource deployment.

Seeking out operational effectiveness and efficiency is a particular strength at Orion and we will work with you to ensure that your processes are designed to meet the needs of your business strategy, that they are effective and efficient and they allow you to deliver excellent customer service at the right cost, whilst ensuring full compliance and strong business controls.

Our work in this area includes:

• Analysing and redefining the business as usual (BAU) operating model to align to business strategy
• Ensuring that operational processes are effective and efficient, enhancing productivity and reducing errors and rework
• Ensuring that operational and customer service processes deliver service excellence and enhanced profitability
• Providing scalable solutions to handle variable volumes cost effectively
• Taking advantage of straight through processing opportunities
• Managing post merger/acquisition operational integration
• Conducting process reviews and re-engineering
• Targeting specific ‘problem’ processes; troubleshooting, problem diagnostics and resolution planning
• Offshoring operational activities

We work with you to fully understand the problem you are looking to solve and then design a tailor made solution which will meet your goals.  Working collaboratively with your team, we ensure that the initiative is fully embedded into your organisation.

Our experience in this area is wide-ranging and we have completed successful initiatives within Market Research, Marketing, Advertising, Aviation, Telecoms, Technology, Security and Financial Services.

These initiatives have ranged from individual processes to departmental Operations to Global Operating Models, in the UK and overseas.